Privacy Policy

Effective Date: October 22, 2026

At Castle Conrad Media, we believe trust matters. Whether you're exploring our creative services, requesting a resource, or contacting us about a project, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

1. Information We Collect

We may collect personal information when you interact with our website, complete a form, download a resource, schedule a consultation, or work with us on a project.

Depending on your interaction with us, this may include:

• Contact information: Your name, email address, telephone number, business name, and other information you voluntarily provide.
• Project information: Details about your business, manuscript, creative needs, goals, budget, or other information submitted through inquiries, questionnaires, and consultations.
• Email preferences: Whether you have requested a resource or agreed to receive additional communications from us.
• Website usage information: Technical information such as your IP address, browser type, device information, referring pages, and website interactions, where collected through our hosting provider or website technologies.
• Client and transaction information: Information necessary to prepare proposals, manage projects, process payments, and deliver services.

We ask that you avoid submitting sensitive personal information unless it is necessary for a specific project and we have agreed on an appropriate way to receive it.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and communicate about potential projects.
• Schedule consultations and provide requested services.
• Prepare proposals, contracts, invoices, and project communications.
• Deliver requested downloads, guides, and other resources.
• Send educational content, updates, or promotional communications when you have agreed to receive them.
• Maintain and improve our website, services, and customer experience.
• Protect our website and business from spam, fraud, and unauthorized activity.
• Meet applicable legal, accounting, and business obligations.

We do not sell your personal information.

3. Free Resources and Email Communications

When you request a complimentary resource, such as The Brand Between the Books, we collect the information necessary to fulfill your request, typically your name and email address.

We use this information to deliver the requested resource and communicate with you about its delivery.

If you separately choose to receive additional emails from Castle Conrad Media, we may send helpful resources, creative insights, service updates, or occasional promotional messages.

Downloading a resource does not automatically require you to subscribe to ongoing marketing communications.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages or by contacting us directly.

Unsubscribing from marketing emails does not prevent us from sending necessary communications relating to an active project, transaction, or resource you have specifically requested.

4. Contact Forms, Consultations, and Client Management

We use third-party services, including HoneyBook, to manage certain inquiries, consultations, client relationships, proposals, contracts, invoices, and project communications.

When you submit information through these tools, your information may be processed and stored by the service provider on our behalf.

We use this information for legitimate business purposes, including evaluating project requests, communicating with prospective clients, and delivering agreed-upon services.

5. Email Marketing and Resource Delivery

We use a third-party email service provider to deliver requested resources, manage email subscriptions, and send communications to individuals who have agreed to receive them.

When you request a resource or subscribe to our communications, your name, email address, subscription preferences, and email engagement information may be collected and processed to support these services.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.

We do not sell or share our email subscriber lists with third parties for their independent marketing purposes.

6. Website Analytics, Cookies, and Tracking Technologies

Castle Conrad Media uses Google Analytics to better understand how visitors interact with our website and to improve our content, services, and overall website experience.

Google Analytics may collect information such as:

• Pages visited and time spent on our website.
• Browser type, device information, and operating system.
• General geographic location.
• Traffic sources, such as search engines or referring websites.
• Interactions with website content and features.

Google Analytics uses cookies and similar technologies to collect and analyze website usage information. Information collected may be processed by Google in accordance with its privacy practices.

You can learn more about how Google handles information at [Google's Privacy Policy](https://policies.google.com/privacy).

You can also manage or disable cookies through your browser settings and explore Google's available [Analytics opt-out options](https://tools.google.com/dlpage/gaoptout).

We may introduce additional analytics, advertising, or measurement technologies in the future. If we do, we will update this Privacy Policy and provide any additional notices or privacy choices required by applicable law.

7. How We Share Information

We share personal information only when reasonably necessary to operate our business, provide requested services, or comply with legal obligations.

This may include sharing information with:

• Website hosting and email service providers.
• Customer relationship management and project management platforms.
• Email delivery and marketing service providers.
• Payment processors and business administration providers.
• Professional service providers or contractors when necessary for an authorized project.
• Government authorities or other parties when disclosure is required by law.

These providers may process information according to their own privacy policies and applicable contractual obligations.

We do not sell personal information or share it with third parties for their independent marketing purposes.

8. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, disclosure, alteration, or loss.

These measures may include secure website connections, controlled account access, authenticated services, and reputable third-party platforms. However, no website, electronic transmission, or storage system can be guaranteed completely secure.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, fulfilling contractual obligations, resolving disputes, and complying with applicable laws.

Marketing subscription information may be retained until you unsubscribe or request deletion, subject to records we may need to maintain to honor your communication preferences.

When information is no longer necessary, we take reasonable steps to delete or otherwise securely dispose of it.

10. Your Privacy Choices

You may contact us to:

• Request information about personal data we maintain about you.
• Request corrections to inaccurate personal information.
• Request deletion of personal information, subject to applicable legal or business retention requirements.
• Withdraw consent to receive marketing communications.
• Ask questions about how your information is used.

We will review and respond to requests in accordance with applicable law.

To make a privacy-related request, contact us via email.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, portfolio content, or external services.

We are not responsible for the privacy practices or content of websites we do not operate. We encourage you to review their privacy policies before submitting personal information.

12. Children's Privacy

Our website and services are intended for a general business and adult audience and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take appropriate steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, website technologies, business practices, or legal requirements.

When we make changes, we will update the effective date at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy or how Castle Conrad Media handles personal information, please contact us:

Email Us | Visit Our Website
Georgia, United States